Frequently Asked Questions
Straight answers build better decisions.
Clear boundaries matter as much as capable software. Here is what Veltera does, how it is designed, and what is available today.
Is Veltera only for behavioral health?
No. Behavioral Health and Therapy are currently available. Veltera is designed to support additional Workspaces as approved offerings become available.
What changes when I choose a Workspace?
Terminology, navigation, templates, dashboards, documentation, AI prompts, automations, permissions, and onboarding defaults adapt. Your account, security model, timeline, relationships, and platform remain shared.
Can we add another Workspace later?
Yes. Authorized administrators can add additional Workspaces as their organization grows, subject to plan entitlements and availability.
Does AI approve or sign records?
No. AI assistance is not currently available for production use. Simulated demonstrations are preview-only and cannot sign, submit, lock, approve, or make professional decisions.
What is the Founding 100 program?
The first 100 eligible organizations may receive permanent founding pricing while continuously subscribed. Cancellation ends eligibility unless an authorized Veltera Team member manually restores it under the final program terms.
How does annual pricing work?
Annual billing is ten times the monthly rate, which is approximately two months free. Enterprise pricing is custom.
Can I enter payment information now?
No. Payment collection is not currently available, and Veltera does not collect full payment credentials.
What billing support is currently available?
Veltera supports governed billable encounters, billing review, and superbill generation. Claim submission, remittance processing, client payment collection, and insurance submission are not available.
Is Telehealth available?
Telehealth requires an approved provider configuration before activation.
Which notifications are available?
In-app notifications are available. SMS and external clinical notifications are not currently available.
How does Veltera protect sensitive information?
Veltera uses tenant isolation, PostgreSQL row-level security, role-based permissions, encryption, multi-factor authentication, audit trails, immutable documentation, and managed backup and recovery controls.
Does the demo use real client data?
No. Public demonstrations use simulated information and remain separate from customer records and identity systems.
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