Frequently Asked Questions
Straight answers build better decisions.
Clear boundaries matter as much as capable software. Here is what Veltera does, how it is designed, and what remains gated.
Is Veltera only for behavioral health?
No. Behavioral Health is the flagship Workspace. Therapy, Coaching, Real Estate, and Nonprofit are also founding Workspaces on the same platform.
What changes when I choose a Workspace?
Terminology, navigation, templates, dashboards, documentation, AI prompts, automations, permissions, and onboarding defaults adapt. Your account, security model, timeline, relationships, and platform remain shared.
Can we add another Workspace later?
Yes. Organizations can install additional Workspaces without creating another account or migrating existing data, subject to plan entitlements and administrator approval.
Does AI approve or sign records?
No. AI is optional and user-initiated. It cannot sign, submit, lock, approve, or make professional decisions. People review and decide.
What is the Founding 100 program?
The first 100 eligible organizations may receive permanent founding pricing while continuously subscribed. Cancellation ends eligibility unless an authorized Veltera Team member manually restores it under the final program terms.
How does annual pricing work?
Annual billing is ten times the monthly rate, which is approximately two months free. Enterprise pricing is custom.
Can I enter payment information now?
No. Live payment collection is disabled until production approval. Veltera has provider-neutral subscription, invoice, and masked payment-method architecture but does not collect full payment credentials.
How does Veltera protect sensitive information?
Veltera uses tenant isolation, PostgreSQL row-level security, role-based permissions, encryption, multi-factor authentication, audit trails, immutable documentation, and managed backup and recovery controls.
Does the demo use real client data?
No. Public demonstrations use simulated information and must remain isolated from production records and identity systems.
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